The Annual Rent Guideline Increase for 2019 is 1.8%.
Tenant Hotline: 416-921-9494

Services

Tenant Hotline

The Tenant Hotline is a free telephone counseling service for tenants in Toronto, Ontario, Canada. The Hotline is operated by the Federation of Metro Tenants' Associations. Our Hotline Counsellors offer information about tenants' rights to any tenant who calls.

If you have any questions about your rights as a tenant in Toronto, please call the tenant line at:

416-921-9494

 

About the Hotline

What we DO NOT do

Many tenants who call the hotline want to explain their situation in great detail so our hotline counsellors can give their opinion, suggestion, recommendation, etc. 

Unfortunately, our counsellors are prevented from giving legal advice, so we can never tell a tenant what they should do or give general recommendations, opinions, suggestions, etc.

What we do

The FMTA hotline answers specific questions that tenants have about their rights or options under the law. We can tell you what the law says, how the 'system' works and we can often outline some options you might have for dealing with a situation.  The choice will always be up to the tenant in terms of what they choose to do. 

While we can't tell you what you 'should' do, we can tell you what you 'can' do. 

How to use our service 

Tenants who call our hotline should have a question or list of questions that they are looking to have the hotline answer.  Tenants often want to give us more information about the situation than we need, so its usually best to start with your question and we can ask for more information if we are unable to answer it.

Common examples of questions we are asked include:

  • How can my landlord try to evict me?
  • How can I force the landlord to do repairs?
  • Do I have to do what my landlord just told me to do?
  • Is this provision in my lease legal?
  • How can I try to get money back from the landlord?

At the FMTA, we don't judge you for how you look, what you do, or your source of income.

The FMTA strives to provide a safe, welcoming, non-blaming environment for all tenants and is committed to anti-oppression and harm reduction. We do not condone racism, sexism, homophobia, transphobia, ageism, classism, fat phobia, ableism, indigenous land theft, or any other form of discrimination.

If you do not feel comfortable speaking English, we can provide services in 150 languages through a telephone interpreting service.

Our Counsellors will also provide you with referrals to community or city agencies, legal clinics, or direct you to other necessary resources. We can also mail, fax or email you information relevant to your situation.

NOTE: the FMTA hotline has a zero tolerance for harassing or abusive behaviour. Calls involving harassment, abuse, name-calling, yelling, etc towards hotline workers will be terminated immediately. We provide information about what the law says and referrals, not legal advice.

Hours of Operation

The Hotline operates from 8:30 a.m. until 6:00 p.m., Monday through Friday. After-hours callers can leave a detailed message, which will be responded to within 24 - 48  business hours.

The Hotline also maintains information mailboxes which contain information on specific tenant questions. Callers may access these informational mailboxes by simply entering an extension number for the relevant mailbox. If your question can be answered by the information contained in one of those boxes, we encourage you to access it.

I've called a bunch of times and I can't get through!

If you call and the line is busy it means that we're on another call or calling back callers who have left messages. Rather than calling back over and over, if you do not reach a Counsellor immediately please leave a message.

Please only state your name and phone number as slowly and clearly as possible. Please do not ask your question or leave information about the situation in the message. We will return your call as soon as we can.

You can also e-mail the Hotline at hotline@torontotenants.org

 


The FMTA Hotline is funded by the City of Toronto Tenant Defense Fund

Outreach & Organizing

The Outreach & Organizing team provides information, referrals, workshops, and outreach & organizing services for tenants in the City of Toronto. The majority of our work focuses on assisting tenants in disputing Above Guideline Rent Increases (AGI), and we also help tenants fight demolitions or conversions, provide general workshops on tenants' rights, as well as information and referrals for tenants.

The Outreach & Organizing team provides information, referrals, workshops, and outreach & organizing services for tenants in the City of Toronto. The majority of our work focuses on assisting tenants in disputing Above Guideline Rent Increases (AGI), and we also help tenants fight demolitions or conversions, provide general workshops on tenants' rights, as well as information and referrals for tenants.

Our office phone number is 416-413-9442. You can also email fmta@torontotenants.org and we'll forward your email to the Outreach team.

Outreach

When our office is informed by the City that a building will be facing an AGI, we flyer the building and hold a meeting a few days later. Meetings are scheduled at a convenient time and place for tenants -- that means evenings, weekends, and any place in the City of Toronto. We most commonly hold our workshops in the lobby or common spaces of buildings.

Organizing

We help organize tenants who want to dispute the AGI (or demolition) and save money off their rent. Whether tenants want to apply for a Tenant Defense Fund grant, self-represent, fundraise themselves or do nothing, we're there to let people know what they can do and the possible outcomes/impacts.

Our services include:

  • We give general information on Above Guideline Rent Increases and Demolition/Conversion applications that affect rental housing in the City of Toronto
  • We help tenants apply for a Basic Support Grant, an Additional Support Grant or Tenant-led Maintenance grant from the Tenant Defense Fund
  • We provide resources and inform tenants about their ability to self-represent at hearings
  • We inform Tenants about the Landlord and Tenant Board (LTB) and what to expect from their hearing at the Board
  • We assist tenants in connecting with appropriate resources in Toronto.

Workshops, Research and Policy

The Outreach Team is also staffed to help with in-depth research on landlords, legislative changes and new trends in the rental market.  We also deliver a select number of workshops to community groups and agencies in Toronto.

Our workshops are designed to be as comprehensive as possible. We cover all aspects of the Residential Tenancies Act (RTA) as they relate to various groups of people, for example; people entering the rental market (students); New Canadians and Immigrants; Racialized Communities; and Community Agencies. Contact us if you are interested in having us facilitate a workshop for your organization.

 


The Outreach & Organizing Team is funded by the City of Toronto Tenant Defence Fund

Tenant Associations, Tenant School and Community Engagement

The FMTA currently offers tenants services including tenant association organizing, our tenant school education module and helping tenant engage in the legislative process. 

Tenant Association Development

Want to Start a Tenant Association?

Our Tenant Association Organizer can help you set-up, maintain and grow your tenants association.  Learn how to start an association, gincrease membership, set an agenda, choose leadership and improve living standards for your neighbours and building by contacting Euridice at 416-479-0750 or euridice@torontotenants.org 

 

Tenant School

The FMTA runs an in-depth, intensive series of workshops for tenants called the TENANT SCHOOL.  Students of the school get in-depth training on their rights under the law, what it's like to mediate at the Landlord and Tenant Board and will also learn how to engage civically to improve tenant rights and ensure the voices of tenants are heard.

To find out when the next tenant school is being held and/or get on the registration wait list please email Joeita at joeita@torontotenants.org or call our Outreach team at 416-413-9442.

 

Civic Engagement 

Do you want to improve tenant rights?

Consultations are held every year at the municipal, provincial and federal levels of government and within the indigenous nations that hold treaty title over Toronto. 

Tenants looking to volunteer with the FMTA and engage in the Civic process to improve tenant rights in Toronto can contact Rees at our office at rees@torontotenants.org or call our Outreach team at 416-413-9442.

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