The Tenant Infohub and Tenant Hotline are free tenant's rights counseling services for tenants in Toronto, Ontario, Canada. Our Infohub and Hotline Counsellors offer information about tenants' rights to any tenant who calls, emails or connects with us on social media.
Note: we are not a distress or crisis line. We can only take calls and questions in the order we receive them.
If you have any questions about your rights as a tenant in Toronto, please call the hotline at:
You can also e-mail the Hotline at [email protected] and connect with us on Facebook, Twitter and Instagram. Please try to keep emails brief or specify your questions. More information about how to use our service below.
About the Hotline & InfoHub
What we DO NOT do
Many tenants who call or email the hotline want to explain their situation in great detail so our hotline counsellors can give their general feedback, opinion, suggestion, recommendation, etc.
Unfortunately, our counsellors are prevented from giving legal advice, so we can never tell a tenant what they should do or give general recommendations, opinions, suggestions, etc.
What we do
The FMTA hotline answers specific questions that tenants have about their rights or options under the law. We can tell you what the law says, how the 'system' works and we can often outline some options you might have for dealing with a situation. The choice will always be up to the tenant in terms of what they choose to do.
While we can't tell you what you 'should' do, we can tell you what you 'can' do.
How to use our service
Tenants who call our hotline should have a question or list of questions that they are looking to have the hotline answer. Tenants often want to give us more information about the situation than we need, so its usually best to start with your question and we can ask for more information if we are unable to answer it.
Common examples of questions we are asked include:
- How can my landlord try to evict me?
- How can I force the landlord to do repairs?
- Do I have to do what my landlord just told me to do?
- Is this provision in my lease legal?
- How can I try to get money back from the landlord?
At the FMTA, we don't judge you for how you look, what you do, or your source of income.
All personal info provided to the FMTA that could identify a caller's identity is kept confidential.
The FMTA strives to provide a safe, welcoming, non-blaming environment for all tenants and is committed to anti-oppression and harm reduction. We do not condone racism, sexism, homophobia, transphobia, ageism, classism, fat phobia, ableism, indigenous land theft, or any other form of discrimination.
If you do not feel comfortable speaking English on our Hotline service, we can provide services in 150 languages through a telephone interpreting service.
Our Counsellors will also provide you with referrals to community or city agencies, legal clinics, or direct you to other necessary resources. We can also mail, fax or email you information relevant to your situation.
NOTE: the FMTA hotline has a zero tolerance for harassing or abusive behaviour. Calls involving harassment, accusations, abuse, name-calling, yelling, etc towards hotline workers will be terminated immediately. We provide information about what the law says and referrals, not legal advice.
Hours of Operation
MONDAY THROUGH FRIDAY
The Hotline, email and social media service operates from 8:30 a.m. until 6:00 p.m., Monday through Friday.
The Hotline telephone service is available from 10:00am - 5:00pm on Saturdays.
After-hours clients can leave a detailed message on our phone, email or social media accounts, which will normally be responded to within 24 - 48 business hours.
The Hotline also maintains information mailboxes which contain information on specific tenant questions. Callers may access these informational mailboxes by simply entering an extension number for the relevant mailbox. If your question can be answered by the information contained in one of those boxes, we encourage you to access it.
I've called a bunch of times and I can't get through!
If you call and the line is busy it means that we're on another call or calling back callers who have left messages. Rather than calling back over and over, if you do not reach a Counsellor immediately please leave a message.
Please only state your name and phone number TWICE as slowly and clearly as possible. Please do not ask your question or leave information about the situation in the message. We will return your call as soon as we can.
The FMTA Hotline & Infohub is funded by the City of Toronto Tenant Support Program