Is there something in your apartment that is in need of repair?
The City of Toronto Apartment Standards website suggests tenants who need repairs made to their unit, start by contacting the Property Manager.
If the landlord doesn't repair, tenants can contact Municipal Licensing and Standards (MLS) by calling 311 from within the City of Toronto and requesting an inspection of their unit.
The inspection is free!
A Property Standards Inspector will conduct an inspection. Tenants are provided with copies of any Notices of Violations issued against their unit by the City Inspector.
Tenants can also call the Tenant Hotline at 416-921-9494 or
The Apartment Standards website provides brochures in several languages describing the complaints process which are also available on the FMTA website in the following languages: