The FMTA takes deals directly with over 30,000 clients a year through our Hotline, Education and Outreach services.  Every now and then we get feedback from our clients as to how they feel about our services...

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Dear Tenant Hotline,

Thank you so much for your help. I actually did manage to get my money back and nullified the lease before moving in. The landlord was far from being ready to rent the unit and was not willing to do a discount for the month of August. He thought that I would accept to have contractors coming in to reno the unit that was empty for months...

Best,

Hotline user - July 30th, 2011

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Dear Tenant Hotline,

I would just like to say thank you for your assistance in providing me with the information that i needed with my landlord. I felt very lost and alone and was uneducated about my rights as a tenant and i appreciate your patience and assistance with me. I located your number in Councillor Josh Matlow's flyer that was placed in my mail slot and it couldnt have come at a better time. I also contacted Mayor Rob Ford's offices and his representative referred me to your offices and your staff has been very helpful. I thank you deeply and i hope that you continue to assist other tenants who are unaware of their rights and have difficult landlords.

Sincerely,

Hotline user - July 20th, 2011

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Dear Outreach Team,

Thanks again for doing such an amazing job of the workshop here yesterday. The buzz around here has been only positive. People found the presentations entirely relevant to their work as well as really interesting.

I wanted also to let you know that an honorarium of $100 will be sent to the FMTA by our finance manager. While obviously not adequate compensation for your work on this, it's an acknowledgement of our appreciation for the time you spent preparing and presenting this excellent workshop.

Best regards, and look forward to connecting with you again soon,

Outreach user - July 29th, 2011