Tenant Hotline

If you have any questions about your rights as a tenant in Toronto, please call the tenant line at:

416-921-9494

NOTE: the FMTA hotline has a zero tolerance for harassing or abusive behaviour.  Calls involving harassment or abuse of hotline workers will be terminated immediately.  We provide information about what the law says and referrals, not legal advice.

 

About the Hotline

The Tenant Hotline is a free telephone counseling service for tenants in Toronto, Ontario, Canada. The Hotline is operated by the Federation of Metro Tenants' Associations. Our Hotline Counsellors offer information about tenants' rights to any tenant who calls.

At the FMTA, we don't judge you for how you look, what you do, or your source of income.

The FMTA strives to provide a safe, welcoming, non-blaming environment for all tenants and is committed to anti-oppression and harm reduction. We do not condone racism, sexism, homophobia, transphobia, ageism, classism, fat phobia, ableism, or any other form of discrimination.

If you do not feel comfortable speaking English, we can provide services in 150 languages through a telephone interpreting service.

Our Counsellors will also provide you with referrals to community or city agencies, legal clinics, or direct you to other necessary resources. We can also mail, fax or email you information relevant to your situation.

 

Hours of Operation

The Hotline operates from 8:30 a.m. until 6:00 p.m., Monday through Friday. After-hours callers can leave a detailed message, which will be responded to on the next business day.

If you call and do not reach a Counsellor immediately, please leave a message. State your name and phone number as slowly and clearly as possible. We will return your call as soon as we can.

The Hotline also maintains 4 mailboxes which contain information on specific tenant questions. Callers may access these informational mailboxes by simply entering an extension number for the relevant mailbox. If your question can be answered by the information contained in one of those boxes, we encourage you to access it.

You can also e-mail the Hotline at hotline@torontotenants.org

 

Frequently Asked Questions

Please look at some of our most frequently asked questions

 

The Tenant Hotline is funded by the City of Toronto

 

 

City of Toronto 

 

FMTA Services are funded by the City of Toronto