Tenants: Dissatisfied with Services by your Electricity or Natural Gas Provider?

If you already filed a complaint against your energy or natural gas provider, Option consommateurs wants to hear from you! 

Option consommateurs wants to get in touch with people that in the last year: 

  • filed a complaint regarding an issue with their energy provider (electricity or natural gas);

    or

  • Initiated a dispute settlement process with a regulatory body in the energy sector.

Option consommateurs wishes to talk with theses consumers about their experiences with the complaint mechanism they have used. 

Participants must be available for a telephone interview of approximately 30 minutes and accept a follow up, within six months. 

For their participation, they will receive $50.00. 

The information collected will only be used as part of a research which is financed by Industry Canada's Office of consumer affairs. The identity of the participants will not be disclosed. 

For more information, please contact Karine Robillard.
Phone: 514 598-7288, extension 246
Email: krobillard@option-consommateurs.org 

http://www.option-consommateurs.org/en/need/appel_tous/105/